privacy-policy-web-site-mobile-app

WEBSITE & MOBILE APPLICATION PRIVACY NOTICE

Last updated: April 2019

ALIAXIS HOLDING ITALIA S.P.A is committed to collecting, maintaining, and using personal information about our clients and business contacts responsibly. This Privacy Notice explains how we may collect, use and disclose personal information about you and describes the rights you may have in respect of your own personal information.

This Privacy Notice only applies to personal information that we collect through our website portfolio (including but not limited to, www.fipnet.com ; www.astore.it; www.flsnet.it www.flsnet.it and all sub-sites, together referred to as the “Website“). For personal information that we collect through other means (e.g.: through our mobile application, when you have a contractual relationship with us or when you participate in our recruitment activities), please see our specific privacy notices:

If you have any questions or concerns about our use of your personal information, please contact us using the email address info.fip@aliaxis.com or the contact details provided at the end of this Privacy Notice.

Contents:

1. The personal information we collect and why

The personal information that we may collect about you through the Website broadly falls into the following categories:

Information that you provide voluntarily

We collect personal information that you provide voluntarily through our Website, for example when completing online form to contact us or subscribing to our newsletter. The information we collect about you may include some or all of the following:

username and password selection
name, surname, age, sex
personal contact information (phone, mobile, email, fax, etc.);
company that you represent (if any) and your function within this company;
user preferences (preferred language settings);
newsletter subscriptions, enrolment for promotions, use of special offers, etc.
survey answers, reviews, ratings and other types of feedback provided;
content of any communication sent through the Website, including any information posted in social communities on the Website or otherwise shared with ALIAXIS HOLDING ITALIA S.P.A and/or other users;
any other information that you may enter on or upload to the Website (content that you fill into the Service & Support online form, photo that you upload).

Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include:

IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, connecting to the Website, enabling data exchange with you and your device, and ensuring a convenient use of the Website;
URL and IP address of the website from which you accessed, or were directed to, our Website, including date and time;
subpages visited while on our Website, links followed on the Website, including date and time;
the full Uniform Resource Locator (URL) click stream to, through and from the Website, including date and time;
search terms entered; and
services/products viewed or searched for on the Website.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content or products on our Website are of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies, web beacons, unique identifiers and similar technologies to collect and store information (which may include your personal information), as explained in our Cookie Notice.

Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including https://www.traceparts.com/it; http://www.directindustry.it/), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include the type of CAD models downloaded, the frequency of downloads, the products of interest or for which a request was sent, the type of user and general user identification data and we use the information we receive from these third parties to in order to improve the service provided through the third party site, to respond to the requests received and to provide the materials and information requested, to better understand the users’ needs and to keep them updated on new products and services that may be relevant or useful to his business.

Children

We are committed to protect children’s privacy. Our Website is not designed for children and we do not knowingly collect personal information about them.

2. The legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will usually collect personal information from you only (i) where the processing is in our legitimate interests and does not conflict with your rights, (ii) where we need the personal information to perform a contract with you, or (iii) where we have your consent to do so. We will notably process your personal information for any of the purposes below:

administering, operating, maintaining and improving the Website;
contacting you to inform you or your organisation of new products and services we will be providing;
evaluating your or your organisation’s eligibility for certain types of offers, products or services;
helping us to improve and personalise the Website, our marketing, products and services;
performing analytics and conducting customer research, including general market research or surveying our customers’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyse advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);
answering your questions and responding to your requests;
providing you with information about our Company, the Aliaxis Group, its members, our products and services and regular updates on issues that may be of interest to you through: traditional mail, email, telephone, fax, newsletter, social media posts, online advertising and search engine advertising, including periodic sending of promotional materials on our products, services and promotions specifically dedicated to you (direct marketing)
creating statistical data about the use of our Website and social media pages, products and services;
confirming that your orders have been received and to process them, to validate you or your organisation as a registered customer when using our services and calling our customer services;
providing the relevant products and services to you or your organisation, for administration of your or your organisation’s account with us and customer services, and for billing purposes;
our internal purposes such as management, research, analytics, corporate reporting and to improve business efficiencies;
ensuring security for you or your organisation and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality and training purposes);
tracing nuisance or malicious calls;
complying with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes;
segmenting our customer base and help us develop offers, products and services to provide you or your organisation with the best customer experience;
communicating with you on other matters (e.g.: to send you service reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);
administering rewards, surveys, sweepstakes, contests, or other promotional activities or events;
complying with legal obligations, prevent unlawful uses of the Website, resolve disputes, and enforce our agreements; and
other purposes that you have specifically agreed to and/or that are permitted by applicable laws.

If we wish to use your personal information for a new or different purpose that is not compatible with the purpose for which we collected or received it, we will notify you and will only make such other use if it is required or permitted by applicable law or if you have consented to it.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the email address info.fip@aliaxis.com or contact details provided at the end of this Privacy Notice.

3. Who do we share your personal information with and how

For the purposes mentioned above, we may share your personal information to the following categories of recipients:

members of the Aliaxis Group; and
the following parties:
our providers and suppliers, including those who provide services to us such as data analytics, website hosting, technical support, delivering packages, sending postal mail and email, removing repetitive information from customer lists, providing sales and marketing assistance, processing credit card payments and providing customer service;
our professional advisors and auditors;
any competent law enforcement body, regulator, government agency and/or court; and
any person for which you have given your consent regarding the disclosure of your personal information.

We may also disclose your personal information to a third party as part of a reorganization of the Aliaxis Group or a sale of the assets of its members or divisions.

4. Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, your personal information will (where possible and practical) be deleted or rendered anonymous through the removal, substitution or blocking of details which enable you to be identified.

5. Your data protection rights

You have the following data protection rights:

the right to obtain confirmation as to whether or not your personal information is being processed and, where that is the case, the right to access and/or to receive a copy of your personal information;
the right to rectify or update any inaccurate or incomplete your personal information;
the right to obtain the erasure of your personal information;
the right to restrict the processing of your personal information on certain legal grounds;
the right to object to the processing of your personal information on grounds relating to your particular situation, where such processing is necessary for the purposes of a Company’s legitimate interest;
the right to opt-out of marketing communications we send to you, at any time;
the right to receive your personal information in a structured, commonly used and machine-readable format and to have your personal information transmitted to another controller;
the right to withdraw your consent at any time where the processing of your personal information is based on your consent. Withdrawing consent will not affect the lawfulness of any processing conducted prior to such withdrawal, nor will it affect the processing of personal information conducted in reliance on other legal basis; and
the right to lodge a complaint with a competent data protection authority.

If you wish to exercise any of the rights described above, please contact us using the email address info.fip@aliaxis.com or contact details provided at the end of this Privacy Notice.

6. Will your personal information be transferred abroad?

The Aliaxis Group operates at a global level and, as a result, we may need to transfer your personal information to members of the Aliaxis Group or to third-party service providers located in countries other than the ones in which our personal information was originally collected.

In such case, we will implement appropriate safeguards to ensure that an adequate level of protection for any personal information transferred.

Where the transfer relates to personal information of European residents to countries outside the European Union (EU) and European Economic Area (EEA), we will take the required measures to provide an adequate level of data protection under EU law, such as entering into EU standard contractual clauses with the party who is receiving the data.

7. Security measures for your personal information

We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

Please note that communications over the internet, such as e-mails, are not secure unless they are encrypted.

8. Links to third party websites

This privacy notice does not apply to third party websites which our websites link to or which advertise on our Website. These third-party websites operate their own privacy notice or policy which we encourage you to read.

9. Changes to our Privacy Notice

We may amend this Privacy Notice from time to time for example, to keep it up to date or to comply with changing legal, technical or business requirements.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice. By using our Website following the update of our Privacy Notice, you consent to any such changes.

10. How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the email address info.fip@aliaxis.com or contact details provided at the end of this Privacy Notice.

ALIAXIS HOLDING ITALIA S.p.A.
Via Madonna dei Prati 5/A
40069 Zola Predosa, Bologna Italy

Tel. +39 010 96211 Email info.fip@aliaxis.com

You may also contact our Data Protection Coordinator:
the Country Manager, currently Daniel Di Tullio, at the company’s headquarters

3. Con chi e in che modo sono condivise le informazioni personali dell’utente

Per le finalità di cui sopra, la Società potrà condividere le informazioni personali dell’utente con le seguenti categorie di destinatari:

membri del Gruppo Aliaxis; e le seguenti parti:
provider e fornitori della Società, compresi quelli che forniscono servizi come analitica dei dati, hosting di siti Web, assistenza tecnica, consegna di pacchi, invio di posta ed e-mail, eliminazione di informazioni ripetitive dagli elenchi clienti, assistenza alle vendite e al marketing, elaborazione dei pagamenti con carta di credito e servizio clienti;
utilizzo della guida alle compatibilità chimiche: se l'utente desidera ottenere una copia PDF della dichiarazione che ha preparato sul nostro strumento online, registremo:
- nome e cognome;
- azienda;
- indirizzo di posta elettronica
Registreremo anche il consenso all'utilizzo dei suoi dati personali. Nessun ulteriore dato sarà raccolto o sarà raccolto solo su base volontaria. Utilizzeremo tali dati solo per contattare l'utente e dare seguito all'invio del report che ha preparato all'interno dello strumento e non condivideremo tali dati con terze parti.
Il trattamento delle informazioni inserite nel form di download della Guida alla resistenza chimica avverrà esclusivamente sulla base del suo consenso (Art. 6 Sez. 1 lett. a GDPR). Il consenso potrà essere revocato inviandoci una richiesta (vedasi punto 10). Resta salva la liceità delle operazioni di trattamento dei dati effettuate fino a tale data.
I dati depositati presso di noi ai fini della guida alla resistenza chimica verranno da noi archiviati per un periodo di 5 anni e saranno cancellati dopo tale periodo. I dati archiviati per altri scopi con noi rimangono inalterati.
consulenti e revisori professionisti della Società;
qualsiasi organo competente preposto all’applicazione della legge, regolatore, agenzia governativa e/o tribunale; e qualsiasi persona per cui l’utente abbia prestato consenso in relazione alla divulgazione dei propri dati personali.

La Società potrà anche divulgare le informazioni personali dell’utente a terzi nell’ambito di una riorganizzazione del Gruppo Aliaxis o di una vendita dei beni dei suoi membri o delle sue divisioni.

4. Conservazione dei dati

La Società conserva le informazioni personali raccolte dall’utente laddove abbia una legittima esigenza aziendale in corso per farlo (per esempio, al fine di fornire all’utente un servizio richiesto o di adempiere ai requisiti legali, fiscali o contabili applicabili).

Nel caso in cui la Società non abbia nessuna legittima esigenza aziendale in corso, le informazioni personali dell’utente saranno (ove possibile e opportuno) cancellate o rese anonime mediante l’eliminazione, la sostituzione o il blocco dei dettagli che consentono l’identificazione dell’utente.

5. Diritti dell’utente in materia di protezione dei dati

Gli utenti hanno i seguenti diritti in materia di protezione dei dati:

diritto di ottenere la conferma del fatto che le proprie informazioni personali siano trattate o meno e, in caso affermativo, il diritto di accedere a e/o ricevere una copia delle proprie informazioni personali;
diritto di rettificare o aggiornare qualsiasi informazione personale errata o incompleta;
diritto di ottenere la cancellazione delle proprie informazioni personali;
diritto di limitare il trattamento delle proprie informazioni personali secondo determinati fondamenti giuridici;
diritto a opporsi al trattamento delle proprie informazioni personali per motivi connessi con la propria situazione specifica, ove detto trattamento sia necessario ai fini di un interesse legittimo della Società;
diritto di chiedere di non ricevere più le comunicazioni di marketing inviate loro, in qualsiasi momento;
diritto di ricevere le proprie informazioni personali in formato strutturato, comunemente utilizzato e leggibile meccanicamente, nonché di far trasmettere le proprie informazioni personali a un altro titolare del trattamento;
diritto di revocare il proprio consenso in qualsiasi momento nel caso in cui il trattamento delle informazioni personali si basi sul proprio consenso. La revoca del consenso non condizionerà la legittimità di alcun trattamento effettuato prima di detta revoca, né condizionerà il trattamento di informazioni personali svolto facendo affidamento su altri fondamenti giuridici; e
diritto di presentare un reclamo all’autorità competente in materia di tutela dei dati.

Nel caso desiderasse esercitare qualsiasi dei diritti sopra descritti, l’utente è pregato di contattare la Società utilizzando i recapiti forniti alla fine della presente Informativa sulla privacy.

6. Le informazioni personali dell’utente saranno trasferite all’estero?

Il Gruppo Aliaxis opera a livello globale, dunque potrà avere bisogno di trasferire le informazioni personali degli utenti ad altre società del Gruppo Aliaxis o a fornitori di servizi terzi ubicati in paesi diversi da quelli in cui le informazioni personali sono state inizialmente raccolte.

In questo caso, saranno implementate misure di salvaguardia appropriate per garantire un livello adeguato di tutela di qualsiasi informazioni personale trasferito.

Se il trasferimento riguarda informazioni personali di residenti europei in paesi al di fuori dell’Unione Europea (UE) e dell’Area Economica Europea (AEE), saranno adottate le misure richieste per garantire un livello adeguato di tutela dei dati ai sensi della legge UE, come la stipula di clausole contrattuali UE standard con la parte che riceverà i dati.

7. Misure di sicurezza relative alle informazioni personali

La Società si impegna a tutelare la riservatezza e la sicurezza delle informazioni fornitele dagli utenti, e adotta misure di sicurezza tecniche, fisiche e organizzative adeguate al fine di prevenire qualsiasi accesso non autorizzato o danno alle, o divulgazione o perdita delle informazioni personali dell’utente raccolte e trattate. Le misure adottate mirano a garantire un livello di sicurezza adeguato rispetto al rischio del trattamento delle informazioni personali dell’utente.

Si noti che le comunicazioni su internet come le e-mail non sono sicure a meno che non siano crittografate.

8. Collegamenti a siti Web di terze parti

La presente informativa sulla privacy non si applica ai siti Web di terze parti a cui i siti Web della Società rimandano, o che inseriscono annunci pubblicitari sul sito Web della Società. Detti siti Web di terze parti applicano le loro informative o politiche sulla privacy, che si consiglia di consultare.

9. Modifiche all’Informativa sulla privacy della Società

La Società potrà modificare la presente Informativa sulla privacy di volta in volta, per esempio al fine di aggiornarla o per adempiere ai requisiti legali, tecnici o aziendali modificati.

La data dell’ultimo aggiornamento della presente Informativa sulla privacy potrà essere verificata controllando la data dell'”ultimo aggiornamento” indicata all’inizio della presente Informativa sulla privacy. Utilizzando il sito Web dopo l’aggiornamento dell’Informativa sulla privacy della Società, l’utente acconsente a qualsiasi modifica di cui sopra.

10. Come contattare la Società

In caso di domande o dubbi in merito all’utilizzo delle informazioni personali, si prega di contattarci utilizzando i recapiti forniti alla fine della presente Informativa sulla privacy.

ALIAXIS HOLDING ITALIA S.p.A.
Via Madonna dei Prati 5/A
40069 Zola Predosa, Bologna Italy

L’utente potrà contattare anche il Coordinatore per la protezione dei dati: il Country Manager, attualmente Daniel DI TULLIO, presso la sede della società.

Website & Mobile application privacy notice

WEBSITE & MOBILE APPLICATION PRIVACY NOTICE